Refund & Cancellation Policy
Last Updated & Effective: September 12, 2026 • Published by COSQ Network Private Limited
Statutory Entity & Billing Identification
This Refund and Cancellation Policy is formulated in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and regulatory circulars issued by the Reserve Bank of India (RBI) regarding digital payment settlements:
1Nature of Digital SaaS Products & Compute Allocation
Codque offers specialized software-as-a-service (SaaS) developer infrastructure that provisions dynamic cloud compute units, real-time multi-model proxy routing, and concurrent agent instances immediately upon payment clearance.
Immediate Digital Consumption Principle:
In accordance with Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020, you acknowledge that subscription compute credits, rate limit unlocks, and API token authorizations are delivered digitally with instant utility. Once an order is confirmed, platform capacity is irrevocably allocated to your organization.
2Subscription Cancellation Terms & Grace Period
Autonomous User Cancellation
You may cancel your recurring subscription at any time directly through your Codque Console under Billing → Subscription Settings. No telephone calls or cancellation penalties are required.
End-of-Cycle Effective Date
Upon cancellation, your subscription remains fully active with unrestricted compute access until the conclusion of your current paid billing cycle. No further automatic renewals will be processed following cancellation.
Data Retention Following Cancellation: In accordance with the Digital Personal Data Protection Act, 2023, your team configurations, API logs, and workspace metadata will be retained for thirty (30) days following subscription termination to facilitate seamless reactivation, after which non-statutory records are permanently scrubbed.
3General No-Refund Policy for Consumed Services
Except as explicitly provided in Section 4 below, all purchases of subscription plans, seat licenses, and prepaid compute credit top-ups are non-refundable and non-exchangeable once access has been activated or tokens consumed.
We provide transparent pricing tiers, detailed feature documentation, and monthly billing options so developers and organizations can evaluate platform performance and model latency prior to committing to extended annual terms.
4Approved Refund Scenarios & Technical Billing Errors
A full or proportionate refund will be evaluated and issued under the following verified technical conditions:
5Refund Settlement Timelines & Payment Modalities
Approved refunds are processed in strict compliance with RBI directives on payment aggregators and card network settlement windows:
| Payment Instrument | Processing Mode | Standard Settlement Window |
|---|---|---|
| Credit / Debit Cards (Visa, Mastercard, RuPay) | Original Source Reversal (via Cashfree) | 5 – 7 Banking Days |
| UPI (Unified Payments Interface) | Instant VPA Reversal | 24 – 48 Hours |
| Net Banking / Corporate Accounts | NEFT / RTGS Origin Reversal | 3 – 5 Banking Days |
*Note: Refunds cannot be routed to third-party accounts or alternative beneficiaries and must return strictly to the original funding instrument as per anti-money laundering (PMLA) regulations.
6Tax Treatment & GST Credit Notes (Section 34 CGST Act, 2017)
Where a refund is approved and executed, COSQ Network Private Limited shall issue a formal Credit Note in compliance with Section 34 of the Central Goods and Services Tax (CGST) Act, 2017. The applicable 18% GST collected will be credited back proportionately, and the credit note will be transmitted electronically to your registered billing email and visible in your console invoices.
7Nodal Officer for Billing Inquiries & Escalations
If you have identified an unverified debit or wish to submit an appeal under this policy, please reach out to our dedicated billing redressal desk: