Shipping & Delivery Policy
Last Updated & Effective: September 12, 2026 • Published by COSQ Network Private Limited
Digital Service Delivery Disclosure
Codque is an online, cloud-hosted Software-as-a-Service (SaaS) and API gateway operated by COSQ Network Private Limited. All services, tokens, compute credits, and features provided by Codque are purely intangible, electronic products. No physical shipment, physical packaging, freight transport, or postal delivery is involved in the delivery of our services.
1Electronic Service Delivery Model & IT Act, 2000 Recognition
Pursuant to Section 4, Section 10A, and Section 13 of the Information Technology Act, 2000, delivery and fulfillment of digital contracts, authentication credentials, and cryptographic API tokens via automated electronic systems are recognized as legally valid, complete, and binding upon receipt at your registered electronic address.
Upon successful execution of a checkout transaction through our payment aggregator (Cashfree), our platform initiates an automated provisioning daemon that allocates cloud gateway compute, establishes rate limits, and delivers access tokens without human intervention.
2Fulfillment Milestones & Delivery Schedule
1Payment Webhook
Real-time payment authorization received from RBI-compliant payment gateway with instant cryptographic signature validation (< 5 seconds).
2Instant Provisioning
Automated database credit allocation, plan quota enablement, and console interface access unlocked immediately (< 30 seconds).
3Electronic Invoice
Digitally signed GST tax invoice and confirmation receipt dispatched electronically to your registered email address (< 2 minutes).
3Delivery Service Level Agreement (SLA) & Latency
| Delivery Channel | Standard Fulfillment Time | Guaranteed SLA Threshold |
|---|---|---|
| Online Web Console Dashboard | Instant (< 30 seconds) | Maximum 15 minutes |
| API Gateway Bearer Token Activation | Instant (< 5 seconds) | Maximum 10 minutes |
| Tax Invoice & Payment Confirmation Email | Within 2 minutes | Maximum 1 hour |
| Enterprise Custom Model Provisioning | Within 2 hours | Maximum 24 hours |
4Troubleshooting & Non-Delivery Resolution Procedure
In the rare event that your account does not reflect upgraded subscription quotas or new compute credits following confirmed payment debit:
- Check Spam/Junk Mail: Ensure that system automated emails from
no-reply@codque.comornotifications@codque.comare not trapped by corporate spam filters. - Hard Refresh Console: Navigate to your Codque Console and perform a browser hard refresh (Ctrl+F5 or Cmd+Shift+R) to clear cached session state.
- Verify Order Reference: Copy your Cashfree payment transaction ID from your bank statement or SMS notification.
- Priority Support Ticket: If credentials are not visible within thirty (30) minutes of payment debit, notify our provisioning team at support@codque.com. Our support desk is contractually mandated to inspect and provision accounts within two (2) hours of ticket receipt.
5Cross-Border Digital Availability & Export Controls
Codque is accessible globally over the public internet. Access is subject to compliance with the Digital Personal Data Protection Act, 2023 (Section 16) and Indian export compliance regulations. We do not provide digital services or provision API endpoints in jurisdictions restricted by the Government of India or relevant international sanction frameworks.